Refund policy

Sober(ish) Refund Policy

At Sober(ish), your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please review the following guidelines for refunds and replacements:

General Refund Policy

  • Our refund policy applies only to Sober(ish) products.
  • Products from other brands sold on our site are not covered under this policy. For refunds or replacements for non-Sober(ish) products, please contact the respective brand directly.

Damaged or Missing Deliveries

  • Damaged Items:

    • If more than three items arrive damaged, we will replace the damaged items or issue a store credit equivalent to their value.
    • If fewer than three items are damaged, we will issue a store credit for the damaged items, but we cannot ship individual replacements.
    • Please provide photos of the damaged items within 48 hours of delivery to process your request.

  • Missing Deliveries:

    • If your package hasn’t arrived within 24 hours of being marked as delivered, please contact us.
    • For lost deliveries, we will provide a replacement or full refund, as appropriate.

Returns

  • Due to the nature of our products, we cannot accept returns or exchanges of opened items.

How to Request a Refund or Replacement

  1. Email us at info@soberish.com with the subject line "Replacement Request".
  2. Include the following in your email:
    • Your order number
    • Photos of the product(s), if applicable
    • A brief description of the issue

Additional Notes

  • Due to the nature of our products refunds are only given on non-open items and require customers to ship (at their expense) the product back to Sober(ish).
  • Refunds for discretionary returns are subject to a non-refundable processing and restocking fee of $6.99.
  • Sale items, bundles, and double-packs are non-refundable.
  • Refunds are issued as store credit and are non-redeemable for cash.

Thank you for choosing Sober(ish). We’re committed to providing an enjoyable and stress-free experience. For questions or concerns, don’t hesitate to reach out to our team at info@soberish.com.


Shipping Policy Here > https://soberish.com/policies/shipping-policy